Gentle Balance

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Let's start planning your next adventure

Whether you're ready to plan your journey, have questions about our services, or need assistance with an existing booking, our team of travel specialists is here to help. We typically respond to all inquiries within 24 hours during business days.

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Contact Information

Office Address

652 Stacey Crossroad
East Karlville RH10 7RT
United Kingdom

Phone Number

+44 534 557 5781

Monday-Friday: 9am-6pm (GMT)

Email Address

[email protected]

We typically respond within 24 hours

Business Hours

Monday-Friday: 9:00 AM - 6:00 PM (GMT)
Saturday: 10:00 AM - 3:00 PM (GMT)
Sunday: Closed

Registration

Company Reg. No: 78638866

ABTA Membership No: Y9283

ATOL License: 9076

Find Us

Map location of Gentle Balance office

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Our office is conveniently located 15 minutes from Gatwick Airport and 45 minutes from central London by train.

Frequently Asked Questions

How far in advance should I book my trip?

For popular destinations during peak season, we recommend booking 6-12 months in advance. For off-season travel or less busy destinations, 3-6 months is usually sufficient. For custom itineraries, allowing more planning time ensures the best availability for unique experiences.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, bank transfers, and PayPal. For bookings, we typically require a 20% deposit with the balance due 60 days before departure.

Do you offer travel insurance?

Yes, we offer comprehensive travel insurance packages through our trusted partners. We strongly recommend purchasing travel insurance for all journeys, and it's mandatory for certain types of trips.

What happens if I need to cancel my trip?

Our cancellation policy varies depending on the timing and nature of your booking. Generally, cancellations made more than 90 days before departure receive a full refund minus a small administrative fee. Please refer to our refund policy for detailed information.