Gentle Balance

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: Passport details, date of birth, nationality
• Payment Information: Credit card details, billing address, bank account information
• Travel Preferences: Dietary requirements, accommodation preferences, travel interests
• Emergency Contact Information: Name, relationship, contact details
• Health Information: Medical conditions, allergies, disabilities (only when necessary for your travel arrangements and with your explicit consent)
• Account Credentials: Username, password (in encrypted form)

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you view
• Links you click
• Search terms you use
• Referring website

1.3 Information From Third Parties

We may receive information about you from third parties, such as:

• Business partners, such as airlines, hotels, and other travel service providers
• Social media platforms, if you interact with us through those channels
• Payment processors and financial institutions

2.1 To Provide Our Services

• Process and confirm your travel bookings
• Arrange transportation, accommodation, and other travel services
• Communicate with you about your bookings and itineraries
• Process payments and manage billing
• Provide customer support and respond to your inquiries
• Facilitate visa applications and travel documentation

2.2 To Improve Our Services

• Analyze website usage and performance
• Develop new products, services, and features
• Conduct research and analytics to improve customer experience
• Troubleshoot technical issues

2.3 For Marketing and Communication

• Send promotional emails and newsletters (if you have opted in)
• Provide personalized travel recommendations
• Notify you about special offers and promotions
• Conduct surveys and collect feedback

2.4 For Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Prevent fraud and unauthorized access
• Resolve disputes

3.1 Service Providers

We share information with third-party service providers who perform functions on our behalf, such as:

• Travel suppliers (airlines, hotels, tour operators, etc.)
• Payment processors and financial institutions
• Customer support services
• IT and cloud service providers
• Marketing and analytics providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information when required by law, such as:

• In response to a legal process, court order, or government request
• To comply with immigration, customs, and security regulations
• To protect our rights, privacy, safety, or property
• To prevent fraud or illegal activities

3.3 Business Transfers

If Gentle Balance is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with other third parties when you have given us your consent to do so.

4.1 Access and Correction

You have the right to access the personal information we hold about you and to request that we correct any inaccurate information.

4.2 Deletion and Restriction

You may request that we delete your personal information or restrict how we use it. However, we may retain certain information as required by law or for legitimate business purposes.

4.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format and have it transferred to another service provider where technically feasible.

4.4 Objection and Withdrawal of Consent

You have the right to object to our processing of your personal information and to withdraw your consent at any time for activities based on consent.

4.5 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at [email protected]
• Updating your preferences in your account settings

4.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or by mail at the address provided in the "Contact Us" section. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences or language settings.
• Targeting Cookies: These cookies may be set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other websites.

5.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

5.4 Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties may include analytics providers, advertising networks, and social media platforms. We do not control these third-party cookies and recommend that you check the privacy policies of these third parties to understand how they use your information.